Our homeowner care team treats every 1440 home as if it’s our own. Our goal is to arm you with the information, tools and resources you need for a lifetime of happy living.

1440 takes great pride in ensuring that the quality of craftsmanship in every home is at the highest standard. When our homeowners walk into their home for the first time, we want them to be able to see and feel the 1440 difference. Our homeowner care team works diligently to help everyone settle into their new home and build a positive long-lasting relationship.

Service Request Form

Are you a homeowner or tenant?
Preferred contact
Accepted file types: jpg, gif, png, pdf, Max. file size: 256 MB.


Requests for service must be submitted in writing. This can be done by filling out the form above or emailing care@1440group.ca with your suite or unit number and building name in the subject line. Upon receipt of your request, our Homeowner Care Concierge team will contact to you to arrange a time to review the deficiency items noted. Once the deficiencies have been reviewed, the items which are covered by warranty will be repaired.

Every 1440 home is protected by a 2-5-10 year warranty program from a pacific home warranty insurance company approved under BC’s Homeowner Protection Act. The warranty includes the following coverage:

  • 12 months for defects in material and labour
  • 2 years for defects in materials and labour supplied for the gas, electrical, plumbing, heating, ventilation and air conditioning delivery and distribution systems
  • 5 years for the building envelope
  • 10 years for structural defect

See your homeowner manual for further details.

A warrantable deficiency is one that is covered under the 2-5-10 year warranty program. Unwarrantable damage includes (but is not limited to) weathering, normal wear and tear, materials/labour supplied by an owner, damage caused or made worse by an owner, damage cause by an animal, etc. Please see your homeowner manual for further details.

Please contact your property management company for all common area deficiencies and/or inquiries.

Emergency service is generally considered that which affects your safety and security or items such as electrical, heating or water supply problems that require immediate attention. In emergency situations, please contact the property management company. See your homeowner manual for things you can do to prevent further damage in certain emergency situations. For life threatening emergencies, always call 911.

All interior specifications of your home are detailed in your homeowner manual. Items such as appliances, flooring, paint colours, etc are referenced with product names, model numbers and suppliers.

Opportunity is calling

Investment may seem intimidating, but with our help you’ll get a clear picture of the road ahead. Schedule a call with out team to talk through any queries you might have.